Gabriel Mesa | IT Support Specialist
Arlington, WA
linkedin.com/in/gabriel-mesa | mesamischief.com
Professional Summary
IT support professional with experience in customer focused technical support, desktop management, and network administration. Skilled in troubleshooting hardware and software issues, deploying systems and applications, and supporting end-user technology in both small office and corporate environments. Able to translate technical concepts for non-technical users, create clear documentation and training resources, and maintain reliable system performance. Passionate about continuous learning and hands-on technical projects.
Core Skills
- Customer-Focused Technical Support
- Windows, macOS, iOS, and Android Support
- LAN/WAN Networking & Connectivity Troubleshooting
- IT Equipment Deployment, Maintenance & Troubleshooting
- Hardware Installation & Preventative Maintenance
- DNS, Hosted Exchange, POP3, and Web Technologies
- Ticket-Based Support & SLA Management
- Multi-Site and Remote User Support
- Technical Documentation & End-User Training
Professional Experience
IT & Customer Support Manager Cybergolf / CapturePoint (under Togetherwork) | 2015–Present
Mukilteo, WA (Office) / Atlanta, GA (Remote) / Ridgewood, NJ (Remote) / Austin, TX (Remote)
- Lead technical support operations and client onboarding processes
- Diagnose and resolve hardware, software, and network issues supporting daily operations
- Manage IT equipment allocation, maintenance, and troubleshooting
- Configure DNS and zone records for website deployments
- Diagnose and resolve website content and responsive design issues
- Support large-scale email and website campaign deployments
- Troubleshoot network-attached storage (NAS) permissions and user access issues
- Develop training materials and provide technical guidance to clients and staff
- Document solutions and standardized procedures to improve support response times
- Collaborate cross-functionally to align technical implementation with marketing goals
- Support users across multiple buildings and remote environments
- Assist with onboarding and training new employees on systems and procedures
- Manage payment processing setup and troubleshooting
Processing Technician Lead DTI | 2012–2015
Kirkland, WA
- Reconstructed client systems and networks to restore and recover data
- Processed forensic electronic data using EnCase, Nuix, Clearwell, and proprietary tools
- Recovered data from tapes, flash memory, hard drives, and legacy storage media
- Designed workflows for efficient data replication and review processes
- Coordinated with project managers and clients to meet quality and timeline requirements
SEO Specialist II / Power SEO Specialist Cobalt / CDK Global | 2008–2012
Lynnwood, WA / Seattle, WA
- Created custom SEO strategies and trained new specialists
- Led development of SEO best practices and pilot programs
- Managed special projects including keyword research and competitive analysis
- Facilitated cross-team collaboration to meet client goals
Certifications
- OSHA Adult First Aid, CPR, and AED (Exp. 3/5/2028)
- FCC Technician Operator License — KJ7JMU
- CompTIA A+ — In Progress
Education
- Cascadia Community College — Computer Science AA Coursework
- Snohomish High School — High School Diploma
Key Achievements
- Managed Cybergolf support operations for 11 years, contributing to stable technical operations and business continuity
- Improved office network uptime from 95% to 99% by diagnosing and resolving infrastructure performance issues
- Provided technical support for geographically distributed teams and systems in high-demand operational environments
Interests
- Computer building and hardware optimization
- 3D printing, carpentry, and hands-on crafts
- Website development, photography, and videography
- Sailing, travel, road trips, fishing, and camping
- Technology, history, and interactive media