Gabriel Mesa
Arlington, WA
SKILLS/EXPERIENCE:
·30 yrs exp w/ Microsoft Windows, Apple OSX, and iOS operating systems
·30 yrs exp w/ MS Office including Excel, Word, PowerPoint, Outlook, and Publisher
·28 yrs exp w/ Local Area Networks and PC hardware solutions
·23 yrs exp w/ HTML/XML/XHTML, CSS, internet principles, and web development tools
·21 yrs exp w/ client relationship management & retention
·20 yrs exp w/ CMS like WordPress, Joomla, Drupal, and ZenCart
·19 yrs exp w/ DNS, hosted exchange, POP3, and other web technologies
·17 yrs exp w/ search engine marketing (SEM/SEO)
·17 yrs exp w/ web analytics like Google Analytics and Webmaster Tools
·17 yrs exp w/ Pay-Per-Click aka Cost-Per-Click (PPC/CPC) advertising
·17 yrs exp w/ Copywriting for sales focused websites
·17 yrs exp w/ social marketing including websites Twitter, Facebook, and LinkedIn
·16 yrs exp w/ project management creating projects, outlining deadlines, and benchmarks
· 4 yrs exp in coding in C, C++, C#, Java, and Visual Basic
· 4 yrs exp working w/ SQL database installations and basic SQL queries
· Collaborative team player, self-starter and individual contributor
· Skilled at learning new concepts quickly while working well under pressure
· Ability to prioritize and remain focused on the essence of an issue
· Typing speed of 75-80 wpm with an accuracy of 98%
WORK HISTORY:
Capturepoint / Cybergolf
Atlanta, GA / Mukilteo, WA
Tech Support Manager
3/15 – Present
· Developed custom marketing strategies for clients.
· Trained new clients on tools and services and developed training resources.
· Assisted with the development of client websites.
· Contributed to the development of new product pilots and teams.
· Assisted with thousands of email and website marketing campaigns
· Team and cross team communication of client’s marketing goals and website needs.
· Troublshot responsive designed website content
· Setup DNS records/zone records to take client websites live
· Payment processing enrollments and trouble shooting
DTI
Kirkland, WA
Processing Technician I
09/12- 3/15
Provided forensic solutions such as discovering data by raw examination via hex editor, file type association by file signature analysis and recovering deleted data with Encase Forensics software and various other tools. Re-created specific client-side systems, networks, and mail servers in order to restore data by mirroring the environment where the data originated. Restored data from tapes, flash memory, hard drives and legacy media. Processed highly classified and sensitive electronic evidence and analyzed via industry standard litigation review products (Nuix, Clearwell) as well as custom in house software and SQL database solutions. Troubleshoot and design workflows to facilitate expedient and accurate data replication. Communicating logistics with project managers, as well as direct and in-direct client communication, ensuring that timelines and product quality are maintained.
Cobalt/CDK Global
Seattle, WA
Search Engine Optimization (SEO) Specialist II / PowerSEO Specialist
06/08- 8/12
· Developed custom marketing strategies for clients
· Trained new specialists and developed training lesson plans.
· Provided coaching to new employees and coworkers.
· Assisted with the development of SEO best practices department.
· Contributed to the development of new product pilots and teams.
· Team and cross team communication of client’s marketing goals and website needs.
· Manage special projects. Tasks included: research SEO and SEM methodologies, keyword research, competitive analysis, etc.
Microsoft
Issaquah, WA
Licensing Specialist
08/07- 05/08
· Provided product information and licensing to home users, small businesses and partners.
· Advised customers of purchasing options and tailored products to business needs.
· Basic technical assistance with MS products.
· Assisted customers with call routing.
· Interdepartmental communication and process improvement plans.
Demand Media/eNom Inc.
Bellevue, WA
Tech Support / Client Care Specialist
12/06 – 07/07
· Troubleshot issues regarding POP3 e-mail, Hosted Exchange and DNS Settings.
· Ensured customer satisfaction regarding SSL Certs, API and Web Hosting.
· Helped train new hires.
EDUCATION:
Snohomish High School
Snohomish, WA
09/95 – 06/99
· Graduated with 3.8 GPA
· High School Diploma
Cascadia Community College
Bothell, WA
09/03 – 6/05
· Worked towards a Bachelors degree in Software Engineering
Character References Available Upon Request