Gabriel Mesa
Arlington, WA
Professional Summary
Experienced IT professional with 20+ years of hands-on expertise in network administration, technical support, and system maintenance. Proven ability to manage infrastructure, troubleshoot complex issues, and lead cross-functional teams. Adept at configuring systems, securing networks, and delivering user-focused solutions in high-demand environments.
Core Competencies
- Windows, macOS, iOS Administration
- LAN/WAN Infrastructure & Cabling
- DNS, Hosted Exchange, POP3
- Virtual Environments & Backup Solutions
- System Performance Tuning & Logs
- Network Security & Integrity
- Client Relationship Management
- CMS: WordPress, Joomla, Drupal
- HTML, CSS, XML, Web Development
- SQL Databases & Basic Queries
- Project Management & Team Leadership
- Technical Training & Documentation
- Troubleshooting Hardware/Software
- SEO, SEM, PPC, Web Analytics
- Typing Speed: 75–80 WPM @ 98% Accuracy
Professional Experience
Capturepoint / Cybergolf — Tech Support Manager
Atlanta, GA / Mukilteo, WA | Mar 2015 – Present
- Led technical support operations and client onboarding for web-based marketing platforms
- Identified and remediated deficiencies in the corporate network, improving uptime from 95% to 99%
- Diagnosed and resolved user access issues related to network-attached storage (NAS) permissions
- Configured DNS and zone records to launch websites
- Diagnosed and resolved responsive design and content issues
- Developed training materials and conducted client education sessions
- Collaborated across teams to align marketing goals with technical execution
- Supported thousands of email and website campaigns
- Managed payment processing setup and troubleshooting
DTI — Processing Technician Lead
Kirkland, WA | Sep 2012 – Mar 2015
- Reconstructed client-side systems and networks to restore data
- Provided advanced troubleshooting for incidents beyond Tier 1 and 2 scope
- Conducted forensic analysis using Encase, Nuix, Clearwell, and proprietary tools
- Recovered data from tapes, flash memory, hard drives, and legacy media
- Designed workflows for efficient data replication and review
- Communicated with project managers and clients to ensure quality and timelines
Cobalt / CDK Global — SEO Specialist II / PowerSEO Specialist
Seattle, WA | Jun 2008 – Aug 2012
- Created custom SEO strategies and trained new specialists
- Led development of SEO best practices and pilot programs
- Managed special projects including keyword research and competitive analysis
- Facilitated cross-team collaboration to meet client goals
Microsoft — Licensing Specialist
Issaquah, WA | Aug 2007 – May 2008
- Provided licensing guidance and product support to users and partners
- Delivered tailored solutions based on business needs
- Participated in process improvement initiatives across departments
Demand Media / eNom Inc. — Tech Support / Client Care Specialist
Bellevue, WA | Dec 2006 – Jul 2007
- Resolved issues related to POP3, Hosted Exchange, DNS, SSL, and APIs
- Ensured customer satisfaction and supported web hosting services
- Assisted in training new hires
Education
Cascadia Community College — Bothell, WA
Software Engineering Coursework | Sep 2003 – Jun 2005
Snohomish High School — Snohomish, WA
High School Diploma | GPA: 3.8 | Sep 1995 – Jun 1999
References
Available upon request